Shipping Policy

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

Most items are $5.99 for the first item + $2 for each additional item shipped Domestic (United States) and $11.99 ($10.99 for Canada location) for the first item + $5 per each additional item to the Rest of the World.

** We offer Free Worldwide Shipping for Orders over $150.

How long will it take for the buyer to receive their order?

On average, merchandise is produced and shipped from our facility 1-4 business days after purchase because all the items are made-to-order. Standard shipping/transit times apply (1-7 days for Domestic (US) and 7-20 days for International).

Quilts are produced and shipped from our facility 8-15 days in regular seasons. Shipping Time: 10 – 15 days* in regular seasons for Quilts.

Which shipping carrier does Isunzoom use for shipments?

We always only use the prestigious and trustworthy shipping carriers to ship items for our customers, in order to ensure the delivery time and quality guarantee satisfaction. Those shipping carriers are UPS / USPS / DHL or FedEx. But sometimes, we are at the mercy of the shipping carriers in the peak season.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via UPS or USPS or DHL Global Mail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 20-45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

Where do I get tracking info?

An email with tracking details will be sent to you the moment your product is shipped out or you can easily track your order here.

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says “Delivered” but never received please allow a few more days or ask your family/relatives or even your local post office. Sometimes products are received by someone in your family or delivered late by shipping carrier or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!